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Customer Service

Shipping & Delivery
We ship 90% of orders same day or next business day and normally ship by Ground, 3 Day or 2 Day Air using UPS, FedEx, USPS or Truck Freight depending on shipping conditions. If you require a specific carrier please notify us. On larger or heavy shipments we may ship by truck freight depending on the size and weight of the order. Check your shipment very carefully as soon as it arrives and do not sign for boxes that did not arrive. Do not let others sign for your shipments. Shipping charges are not recoverable or refundable once the order has shipped. We do not reimburse shipping on returned items.
Check in your order against the included documentation and notify Total Lighting Supply within 4 days of any problem, damage or missing items.
IMPORTANT: If it is a truck shipment, note the damage or deficiency and the number of boxes or cartons you received. Have the truck driver sign next to your name on both copies of the freight bill. If this is not done, Total Lighting Supply and its fulfillment houses waives any responsibility for missing items or packages.
We strongly recommend that you do not schedule installation before all items in your order have been checked in and accounted for. Following this strongly advised recommendation will make your installation and project run much smoother. Trust us . . . we've been doing this a long time :) We will not be held responsible for additional costs incurred by your installer for missing or delayed items.
Privacy & Security
We value your privacy. Any and all information collected on this site will be kept strictly confidential and secure. It will not be sold, disclosed, reused, rented, or leased. We take security seriously. All sensitive information exchanged with our site is encrypted and handled with the maximum security technologies available to us. You can view a more detailed privacy policy here.
Returns & Replacements
There is a 25% restocking fee on all returns. In addition, shipping charges are not recoverable or refundable once the order has shipped. We do not reimburse shipping on returned items. There are no returns on special orders. Items must be returned within 60 days in original, unmarked, factory packaging. We do not issue refunds on returns after 60 days from the date of purchase. Restocking fee will not be charged on returns due to mistakes by Total Lighting Supply. Before returning any item you must have an "RGA" number. Please contact our customer service department for instructions and help. Once a return is received it will be processed by our returns department. Processing times vary and usually take about a week, but in very rare circumstances may take longer to complete. Upon completion, you will be notified of the result. Refunds or exchanges will be based solely on the discretion of the returns department. Refunds will be issued to the original form of payment. Wow, that was a mouthful. We really just want to make the process as smooth as possible and keep you as a customer long into the future.
Warranty
All lamps (bulbs) have a four-month warranty from the date of purchase by the original purchaser with proof of purchase.
Total Lighting Supply honors all manufactures warranties. We will repair, or replace (at our option) the defective product during the stated warranty period. This warranty applies only to the repair or replacement of the product sold by Total Lighting Supply to the original purchaser, and applies only when the product is correctly handled, installed and maintained. Warranty excludes field labor or service charges related to the repair or replacement of the product. We do not pay shipping to our repair facility. In most cases, we will pay the shipping to you. All returned or warranty products must have a "RGA" number prior to the return. Any returns sent without a RGA will not be processed. Please contact us before returning any items.
Ordering
Ordering with our site should be simple and easy. If you discover a problem or issue please contact us right away.
Payment
We accept the following credit cards: Visa, Master Card, American Express and Discover. We also accept Paypal transactions for additional convenience.
Viewing Orders
If you have created an account with us simply login with your email address and password related with your account. Once logged in you will see a general summary of all your account information and your recently placed orders. To see a list of all your placed orders locate the "My Account" section on the left and click on the "My Orders" link. You will see a list of all your placed orders. If you need help please contact us right away.
Updating Account Information
If you have created an account with us simply login with your email address and password associated with your account. Locate the "My Account" section and click on the "Account Information" link and update your account information as needed.
If you have ordered using a Guest account you will not be able to update your account information, access your order history or utilize 1-click reorder. Guest accounts are very restrictive and we strongly do not recommend them.
Terms and conditions may change without notice.
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